Princess Snacks. (“Princess Snacks”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers and other users of our website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, purchase our products, create an account, contact us, or otherwise interact with us.

Our website is operated for Princess Snacks and provides information about our products as well as online shopping functionality.

1. Who We Are

The website is operated by:

Princess Snacks. 5–9, Temitayo Street, Off Nureni Yusuf Road, Kollington, Alagbado, Ifako-Ijaiye, Lagos, Nigeria.

Email: [email protected] Telephone: 08093931020 / 08172025671

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

Information you provide directly

This may include:

• Full name;
• Email address;
• Telephone or mobile number;
• Billing and delivery address;
• Account username and password;
• Information provided when you contact us;
• Information submitted through our contact forms;
• Information relating to your orders and purchases;
• Information you provide when requesting customer support; and
• Any other information you voluntarily provide to us.

Our contact page currently requests information such as your name, phone number and email address.

Information relating to purchases

When you place an order, we may collect information necessary to process and fulfil the transaction, including your contact details, billing information, delivery information, products purchased, quantities, order value and transaction status.

Payment card information: Where payments are processed through a third-party payment provider, payment-card details may be collected and processed directly by that provider rather than being stored by us. The applicable payment provider’s privacy policy and terms may also apply.

Technical and usage information

When you visit our website, certain information may be collected automatically, depending on the website’s configuration and technologies in use. This may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Referring website;
• Approximate location derived from technical information;
• Date and time of visits;
• Website interactions; and
• Information about errors or website performance.

3. How We Use Your Information

We may use personal information for purposes including:

1. Processing and fulfilling orders;
2. Creating and managing customer accounts;
3. Providing customer service;
4. Responding to enquiries and feedback;
5. Communicating with you about your orders;
6. Processing payments and preventing fraudulent transactions;
7. Delivering products and coordinating delivery;
8. Maintaining and improving our website and services;
9. Understanding how customers use our website;
10. Maintaining website and information security;
11. Complying with applicable laws and legal obligations;
12. Resolving disputes and enforcing our agreements; and
13. Sending marketing communications where permitted by law and where the appropriate consent or other lawful basis is required.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

4. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information on one or more lawful bases recognised by applicable Nigerian data-protection law, including:

• Performance of a contract: for example, processing an order you have placed;
• Legal obligation: where processing is necessary to comply with applicable law;
• Consent: where we ask for and rely upon your consent, such as certain marketing or non-essential cookies;
• Legitimate interests: where processing is reasonably necessary for our legitimate business interests, provided those interests do not override your applicable privacy rights; and
• Other lawful bases permitted by applicable law.

Where we rely on consent, you may withdraw your consent, subject to legal or contractual limitations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep products in your shopping cart;
• Maintain login or account sessions;
• Remember preferences;
• Improve website functionality;
• Understand website traffic and usage;
• Maintain website security; and
• Support analytics or other website functions.

Some cookies may be strictly necessary for the website to operate, while others may be optional.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including shopping-cart or account features.

6. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Recipients may include:

• Payment service providers;
• Delivery and logistics providers;
• Website hosting and technology providers;
• E-commerce and website service providers;
• IT, security and technical support providers;
• Analytics and communications providers;
• Professional advisers, auditors and insurers;
• Government authorities, regulators or law-enforcement bodies where legally required; and
• A successor or purchaser in connection with a merger, restructuring, sale or transfer of part or all of our business.

We require service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorised purposes, subject to applicable law.

We do not sell your personal information as a standalone product.

7. International Transfers

Some of our technology, hosting, payment, communications or other service providers may process personal information outside Nigeria.

Where personal information is transferred outside Nigeria, we will take steps required by applicable law to ensure that the transfer and subsequent processing receive an appropriate level of protection.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, destruction or misuse.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorisation.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal obligations.

Different categories of information may have different retention periods.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal, regulatory or legitimate business requirements.

10. Your Data Protection Rights

Subject to applicable law and any relevant exceptions, you may have rights including:

• The right to be informed about the processing of your personal information;
• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion or erasure in appropriate circumstances;
• The right to object to certain processing;
• The right to request restriction of processing in appropriate circumstances;
• The right to data portability where applicable;
• The right to withdraw consent where processing is based on consent; and
• Rights relating to certain automated decision-making, where applicable.

The Nigeria Data Protection Commission identifies these among the rights available to data subjects under the Nigeria Data Protection Act.

To exercise a privacy right, contact us at [email protected].

We may need to verify your identity before fulfilling certain requests.

11. Marketing Communications

If we send promotional emails, messages or other marketing communications, we will do so in accordance with applicable law.

You may unsubscribe from marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop service-related communications, such as order confirmations, delivery updates or important account notices.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can assess and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to third-party websites, services, maps, payment providers or other platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.

14. Data Breaches and Security Incidents

If we become aware of a personal-data breach, we will assess the incident and take appropriate steps in accordance with applicable law, including any applicable notification requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The updated version will be published on this page with a revised effective date.

16. Contact Us

If you have questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

Princess Snacks 5–9, Temitayo Street, Off Nureni Yusuf Road, Kollington, Alagbado, Ifako-Ijaiye, Lagos, Nigeria.

Email: [email protected] Phone: 08172318164

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where you believe your data-protection rights have been infringed. The NDPC is Nigeria’s statutory data-protection authority under the Nigeria Data Protection Act 2023.